Terms & Conditions

Tour Day:

  • On the day of the visit tickets are non-refundable and non-transferable.

  • Your booking reference number can be found on your printed ticket or e-ticket; and must be produced as proof of the booking on the day of your visit, and must be retained at all times and submitted for inspection if required.

  • We ask all ticket holders to arrive at our admissions entrance 10 minutes before the scheduled start time of the tour.

  • The Lind & Lime Gin Distillery reserves the right to refuse entry to any ticket holder who arrives after the scheduled tour time.

  • Bookings will not be refunded or transferred should a ticket holder arrive late for their scheduled tour. If you arrive with less people than originally booked you will still be charged for all tickets purchased.

Online Bookings

  • It is the purchaser’s responsibility to check prior to the conclusion of the purchase that the information supplied in respect to the online ticketing is accurate.

  • If inaccurate information is supplied this may result in additional charges or voiding of the online ticket.

  • Any additional visitors wishing to attend a paid for tour/experience/event with someone who has purchased online tickets will be required to pay the standard entrance fees.

  • Online tickets must be purchased by midnight the day before the intended visit date and must only be used on the day and time selected at the time of purchase

  • One online ticket date change is permitted provided 48 hours advance notice is given.

Ticket Purchasing

Tickets are valid for one entry to The Lind & Lime Gin Distillery, for the tour time and date as detailed on the ticket/e-ticket – or unless otherwise clearly stated.

  • Tickets are non-refundable and non-transferable and accordingly may not be sold or passed to any third party. For the purposes of ticket purchases, the following definitions shall apply:
    I. Adult Means A Person Aged From 18 Years To 59 Years Old Inclusive.
    II. Student Means A Person Aged From 18 Years And Above, Who Holds A Valid Student Identification Card.
    III. Child Means A Person Aged From 5 Years Old To 17 Years Old Inclusive. Please Note That Anyone Under The Age Of 18 Years Must Be Accompanied By A Responsible Person Aged 18 Years Or Older. Anyone Under The Age Of 18 Years Old Will Not Be Served Or Permitted To Consume Any Alcohol As Part Of The Tour At The Lind & Lime Gin Distillery.

    IV. Infant Means A Child Ages 4 Years Old Or Under.
    V. Concession Means A Senior Citizen, Student, Registered Disabled Or EH Postcode, Valid Proof Required. Senior Citizen Means A Person Aged 60 Years Old And Above. Student Means A Person Who Is In Full Time Education.VI. Disability Means A Physical Or Mental Impairment That Has A Substantial And Long-Term Negative Effect On A Persons Ability To Do Normal Daily Activities Within The Meaning Of The Equality Act 2010.

    VII. Carer Means A Person Who Accompanies A Disabled Person For The Purpose Of Providing Them Necessary Support And Assistance With The Accessibility To The Distillery. A Maximum Of One Carer Is Permitted Onto A Tour Free Of Charge With Accompanying Someone With Additional Needs.

    VIII. Group Means A Party Of 10 Or More People Purchasing Tour Tickets, Including Adult, Children And Concessions. Proof Of Entitlement For Certain Ticket Types May Be Required For Entry.

  • Ticket holders must arrive at The Lind & Lime Gin Distillery admissions entrance at least 10 minutes prior to the time printed on the ticket (scheduled tour time).

  • Should you miss your allocated time slot, entrance cannot be guaranteed, and no refund shall be given.

  • Tickets may only be changed or replaced at the discretion of The Lind & Lime Gin Distillery; and are otherwise completely non-refundable and non-transferable.

  • Unless explicitly stated by The Lind & Lime Gin Distillery, any tickets purchased in advance are not valid in conjunction with any other voucher, promotion, special offer or package.

  • Prices may be subject to change, however all pre booked tickets will be honoured at the rate applied at the time of purchase.

Conditions Of Entry

  • We encourage visitors to take and share photos during their visit to The Lind & Lime Gin Distillery, however, it is essential that visitors follow the instructions of their guide during the course of their visit to minimise delays and disruptions to tours, and to also be aware of any health and safety concerns.

  • Only persons or organisations authorised by us are permitted to sell or offer for sale any goods or services to visitors on The Lind & Lime Gin Distillery premises.

  • There is no car-park at The Lind & Lime Gin Distillery.

  • As a city centre attraction, visitors are encouraged to arrive via public transport or as pedestrians.

  • As a licensed premises, The Lind & Lime Gin Distillery reserves the right to refuse admission or remove from the Distillery without a refund. We will not tolerate the use of threatening, abusive or insulting words or behaviour towards staff or other visitors on site.

  • The Lind & Lime Gin Distillery reserves the right to refuse entry or remove any group/person. Including but not exclusive to the following who:
    I. Arrives Late For Their Scheduled Tour
    II. Is Suspected To Be Under The Influence Of Drugs Or Alcohol
    III. Does Not Respect The Visitor Experience Safety Regulations
    IV. Behaves In An Inappropriate Manner I.E. Is Disruptive To Other Guests
    V. Compromises The Health And Safety Of Other Visitors, Staff Or Themselves.
    VI. Uses Verbal Or Physical Threats Or Insults To Towards Any Member Of Staff.

  • To prevent offensive weapons or dangerous articles from being taken into The Lind & Lime Gin Distillery, all visitors are admitted subject to a condition that, if requested to do so, they will allow themselves and/or their belongings to be searched

  • In accordance with the Scottish Law smoking is strictly prohibited inside and outside building/courtyard area.

  • Pets and animals are prohibited, with the exception of guide dogs, hearing or other registered assistance dogs. Proof of registration must be provided on request. Assistance dogs in training are not permitted.

Liability

  • You acknowledge that you will be liable to us for any damage caused by you to the site or to any of its contents or for any injury caused to any of our staff or representatives or to other visitors during your visit.

  • You should also agree that:I. Where You The Organiser Of A Group, You Shall Be Jointly Liable For Any Damage Caused By The Visitors In Your Group; AndII. Where You The Responsible Adult You Shall Also Be Liable For Any Children That You Accompany.

  • Except in respect of death or personal injury caused by our negligence or by that of our employees or other liability that cannot, as a matter of law be excluded or limited:I. We Exclude Out Liability For Any Loss, Damage, Cost Or Expense Suffered By You Or Occurring To Any Items Belonging To You As A Result Of Your Visit; AndII. Our Liability To You Shall Be To The Price Of Your Admission. Under No Circumstances Will Be Liable To You Or To Any Third Party For Consequential Or Indirect Loss, Damage Or Expense.

  • We will not be liable for any breaches of the conditions arising from any event outside our control, including (but not limited to) fire, flood, storm or strikes.

  • We, Muckle Brig Ltd, are committed to safeguarding and preserving the privacy of our visitors.This Privacy Policy outlines what happens to any personal data that you provide us with, or that we collect from you during your visit at The Leith Export Co Shop and all affiliated sites. This policy is subject to changes so please make sure to visit and read the policy regularly.

Privacy Policy

  • INFORMATION WE COLLECT

    During your time on our websites we may collect and process the following data about you:

    • Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.

    • Information provided voluntarily by you. For example, when you register for information or make a purchase.

    • Information that you provide when you communicate with us by any means.

    USE OF COOKIES

    Cookies provide information regarding the device used by a visitor. We may use cookies where appropriate to gather information about your device in order to assist us in improving our website. We may gather information about your general internet use by using cookies. Where used, these cookies are downloaded to your device and stored on the device’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever. You may be able to adjust the settings on your device to decline any cookies if you wish.

    USE OF YOUR INFORMATION

    We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

    • To provide information to you that you request from us relating to our products or services.

    • To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.

    • To inform you of any changes to our website, services or goods and products.

    If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in. 

    THIS WEBSITE USES GOOGLE ADWORDS

    This website uses the Google AdWords re-marketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past website visits. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

    STORING YOUR PERSONAL DATA

    In operating our website, it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is stored securely. Unfortunately, the sending of information via the internet is not absolutely secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically. Sending such information is entirely at your own risk.

    DISCLOSING YOUR INFORMATION

    We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

    • In the event that we sell any or all of our business to a buyer.

    • Where we are legally required by law to disclose your personal information.

    • To further fraud protection and reduce the risk of fraud.

    THIRD PARTY LINKS

    On occasion, we include links to third parties on this website. Where we provide a link, it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

    ACCESS TO INFORMATION

    In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.